European Union, Ukraine
Work type:
Office/Remote
Technical Level:
Manager
Job Category:
Project Management
Project:
N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, IoT, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries. Join N-iX and become part of a team where your ideas make a real impact.
Our client provides comprehensive operational support and a range of expert services to the world’s leading insurers, brokers, fleet managers, and automotive manufacturers. The client helps the integral insurance market handle millions of claims each year in the most cost-effective and efficient ways possible. The Group is embarking on an exciting and challenging transformation program and our software solutions are a driving force behind this strategy using cloud computing and leading-edge design patterns.
We are looking for an experienced Program Manager to join the project for an 6- month engagement .
Key Responsibilities:
Build and maintain an integrated end-to-end plan across all workstreams
Define and track milestones, deliverables, owners and dependencies




Track plan vs. actual;
run a weekly RAG statusand decision cadence
Own the overall status as the single source of truth
Rollout and scale-up
Ensure readiness for OEM/insurer rollouts (incl. regional readiness, E2E process/SOP)
Define and monitor go/no-go criteria
Synchronise repair-shop onboarding, training (incl. train-the-trainer), product releases and insurer integrations
Steer rollout, hypercare and handover to business-as-usual
Dependency and critical-path management
Separate must-haves for the next rollout from items that can follow later
Identify technical deliverables that block volume
Make dependencies between OEM, insurer, gateway, operations and network visible
Surface resource and prioritisation conflicts that put dates at risk
Product and process stabilisation
Create transparency on incidents, defects and workarounds (age, resolution time, root causes, owners)
Drive root-cause resolution of recurring issues
Prevent permanent manual workarounds from replacing technical fixes
Track reduction of lead time and touchpoints
KPI and performance management
Build or consolidate a KPI framework: volume actual vs. forecast, open cases, process deviations, manual touchpoints
Measure lead times across process checkpoints: coverage confirmation, repair-estimate approval, estimate resubmission, invoice approval,

📌 Program Manager (Madrid)
🏢 N-iX
📍 Madrid