Manatal is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a integral presence and is trusted by thousands of businesses in over 135 countries.
Our goal is to transform the entire hiring process by making it simple, efficient, and enjoyable for recruiters, hiring managers, and candidates alike.
Our mission is to offer the best-in-class AI-powered technologies to empower small, medium, and large businesses in their staffing & recruitment transformation.

About the Role
As an Implementation & Client Success Manager, you will play a crucial supporting role in ensuring the smooth onboarding of large enterprise and high-value accounts. You will work closely with the Customer Success Team to handle operational tasks, streamline onboarding workflows, and track key milestones—allowing CSMs to focus on relationship building, adoption, and retention.

Working hours: 5pm to 2am

Key Responsibilities
Operational Support for Large Account Onboarding




• Own the execution of onboarding workflows, ensuring all tasks are completed in a timely and structured manner.
• Manage operational processes, including:
• Scheduling and coordinating training sessions with customer success.
• Ensuring completion of onboarding checklists and compliance with predefined onboarding milestones.
• Reviewing and tracking feature requests to align with customer needs.
• Overseeing data migrations for large customers, ensuring accuracy and efficiency.

Feature Activation & Customer Engagement
• Ensure proper setup and utilization of key platform features such as career page, job boards, reports, and automation tools to maximize adoption.
• Monitor product usage and activity, identifying accounts that need additional support or engagement.
• Proactively identify and resolve adoption bottlenecks, ensuring clients gain value from Manatal's platform as quickly as

📌 Implementation & Client Success Manager - (Spanish), Relocation to Bangkok (Madrid)
🏢 Manatal
📍 Madrid