At Hubtype we run as a lean, tech-forward company, so our Customer Success team plays a hybrid role that combines classic CS ownership with project management. Our CSMs are the single point of contact for the customer and are accountable for the successful delivery of each project, partnering closely with our engineering team, who handle the presente development work
We are looking for a Technical Customer Success Manager who will own the end-to-end customer journey: from kickoff and discovery, through implementation and go-live, to adoption, retention, growth and renewal. The role is not about writing code, but about understanding the customers' technical and business needs, translating them into clear requirements for engineering, and orchestrating delivery across teams
Own a portfolio of strategic accounts as their main point of contact across the full lifecycle
Lead project delivery: scoping,
planning, coordinating internal and client teams, managing timelines, dependencies, risks and deliverables
Run discovery sessions with customers to understand business goals, use cases and technical context
Translate customer needs into clear, structured requirements that engineering can act on, and translate technical decisions back into business language for the customer
Act as the bridge between the customer and Hubtype’s engineering, product and solutions teams. The CSM does not build the solution but owns its delivery
Analyze customer data and project status to identify blockers, anticipate issues and surface opportunities
Drive adoption, monitor