We need a Customer Service Technician in Majadahonda (Madrid). Immediate start.

La siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto.
Functions:

Telephone/on-site support for customers regarding Avalon applications;
Troubleshooting;
Handling service requests;
Incident tracking and status;
Knowledge of accounts under your responsibility/customer contacts;
Customer training;
On-site/office implementation and training of systems for assigned accounts;
coordination of training under your responsibility;
Documentation of user manuals;
Configuration and platforming of equipment, depending on the accounts assigned to you;
Documentation of procedures.

Requirements:

Education:



Vocational training in computer systems/management (intermediate level) or similar. Knowledge/Experience: IT, operating systems, installation of Windows and Linux systems. Installation and configuration of networks;
installation and configuration of switches, routers, and WiFi networks. Basic office automation user of Microsoft Office: Word, Excel, PowerPoint, Outlook. Knowledge of English: B Upper intermediate (desirable). French: B2 (desirable). xhfqzwm

Others:

Willingness to travel, driver's license, aptitude and predisposition for teamwork.

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📌 Customer Service (Madrid)
🏢 avalonsoftware
📍 Madrid