Zynap is redefining how companies defend themselves in cyberspace, building the first AI agent workflow platform for preventive cybersecurity.

Our AI-driven platform acts as the operational brain for security teams, automating what slows them down, connecting what’s fragmented, and transforming threat intelligence into proactive defense.

By combining offensive security, threat intelligence, and AI agents, Zynap helps organizations detect faster, respond smarter, and prevent threats before they spread.

Join us in shaping the future of cybersecurity, where anticipation, foresight, and action redefine protection.

About the role

At Zynap, we're looking for a Customer Success Manager to own the customer relationship end to end, making sure customers consistently realize value from our platform as we scale.

You'll be the face and voice of Zynap for your customers, building trusted, long-term relationships with both business and technical stakeholders, while representing customer needs internally across Sales, Product, and Engineering.

To succeed, you should be a proactive, customer-first CSM who's comfortable in a fast-moving environment, with strong communication skills and the ability to turn customer goals into clear success plans and tangible outcomes.

Location: Barcelona (city center) Hybrid.

Reports to: Head of Customer Success.

What you'll do

Own the customer lifecycle, from onboarding and first value through adoption, renewal, and expansion

Drive product adoption and ongoing engagement, ensuring customers realize sustained, measurable value from the platform

Lead customer enablement: onboarding coordination, hands‑on training, and QBRs that demonstrate progress and impact

Proactively identify risks and blockers,



and drive timely cross‑functional resolution

Act as the Voice of the Customer, advocating for customer needs and influencing product improvements and roadmap priorities

Partner with Customer SEs, Support, Product, and Engineering to deliver a seamless end‑to‑end experience and represent customer feedback internally

Monitor, analyze, and act on key customer success metrics

What we're looking for3+ years in Customer Success, Account Management, or a similar role at a SaaS company

Experience managing onboarding, adoption, renewals, and expansion across multiple customers

Ability to own the customer relationship and drive value realization, risk management, and long-term success

Strong collaborator, able to work closely with Sales, Technical Services, Support, and Product

Customer‑centric, proactive, and process‑oriented

Excellent communication skills, with professional fluency in English and Spanish (additional European languages a plus)Familiarity with Salesforce or other CRM tools

Nice to have

Experience with technical products

Cybersecurity experience or domain knowledge (SOC, MSSP, threat detection, EASM)Consulting or project management experience, with a track record of delivering measurable customer outcomes

Experience with Customer Success platforms (e.G.

Churn

Zero, Gainsight, Vitally) and BI or analytics tools (e.G.

Looker)What do we offer

Afront‑rowseatinoneof

Europe’smostexcitingcybersecuritystartups.

Hybridworksetupinour

Barcelona

Office.

Competitive salary and benefits package (health insurance & therapy coverage).

Versátil Retribution Program (meals, transport, childcare, and other tax‑efficient benefits).

Asmart,humble,anddriventeamthatgenuinelyenjoysworkingtogether.#J-18808-Ljbffr

📌 Customer Success Manager (Madrid)
🏢 Zynap
📍 Madrid