Company Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the integral standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyoneRole SummaryAs a service supervisor you are responsible for the management of all operational aspects and for the profit and loss account for a site.



You will also be responsible for expanding and exploiting the service potential as well as ensuring and increasing customer satisfaction.ResponsibilitiesManagement of a teamEnsuring and optimizing the operational KPIsSupport of existing customers and acquisition of new customers in coordination with the sales departmentConducting sales talks and concluding orders and service contractsMonitoring and responsibility of the profit and loss account for a siteOptimization and continuous improvement of process flows in the service departmentInitiation of projects to increase efficiencyActive participation in the development and implementation of innovative service processesInterface management with internal engineering, external service providers, purchasing, quality and other service locationEvaluation and reporting of operational key figures in an international environmentEnforcement of safety and quality expectationsSupport in operational tasks from the Service Manager GermanyRepresentation of the Service Manager GermanySupervision of international intercompany businessSupport of international training initiativesOther duties as assignedQualif

📌 Supervisor, Customer Service (Madrid)
🏢 Flowserve
📍 Madrid