As an International Business Analyst specializing in Planning & Analysis, you will play a pivotal role in supporting the performance and operational excellence of our international contact centres. You will manage the analytics function by coordinating data collection, reporting, and in-depth analysis to drive informed decision-making and long-term strategic planning.Key ResponsibilitiesPrepare and deliver timely, accurate, and reliable daily, weekly, and monthly reports providing actionable insights to stakeholders.Analyse data related to incentive targets, call volume trends, and performance metrics to inform short-term operations and long-term strategic initiatives.Compile, consolidate, and mine data from multiple contact centre sources and business units to provide a comprehensive view of performance.Collaborate with international contact centre analysts to ensure consistency and quality of analytics output.Support workforce planning activities through forecasting and analysis to optimize operational efficiency.Continuously identify opportunities to improve reporting processes and analytical models.What We OfferPermanent full-time contract (39 hours per week, Monday to Friday)Adaptable hybrid work model – up to 3 days remote per week40k plus 10% STIPPrivate health insurance & Life InsuranceWellness programs and engaging team activitiesVIP District and rental car discountsModern, multicultural work environment at Barcelona World Trade CentreMeal vouchers and free car rental after one year with the companyWhat We’re Looking For+2 years previous relevant experience as a Business Analyst with reporting, forecasting, and operational analysisFluent English communication skills (verbal and written)Strong analytical mindset with high attention to detail and accuracyProficient in Excel with the ability to manipulate and analyse large data setsExperience with TableauExcellent interpersonal skills to collaborate with stakeholders at all organizational levelsAbility to work

📌 Financial Planning Analyst (Madrid)
🏢 Spain Avis Budget Group Contact Centres EMEA
📍 Madrid