Scopely is looking for an IT Support Technician II to join our IT/Ops team in Barcelona on a on-site basis, working 5 days a week from the hub.At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a integral team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.The IT/Ops team keeps everything behind the scenes running smoothly and we make sure all teams are equipped and connected - whether across the office or halfway around the world. AV struggles? Don’t worry, we’ve got this.What You Will DoRun diagnostics, assess impact, and prioritize support requests, owning them through resolution with timely, empathetic communicationTroubleshoot workstation, connectivity, identity, and workplace-technology issues across macOS, Windows, iOS, and AndroidAct as a subject-matter expert maintaining operational ownership, technical knowledge,



and clear escalation pathsEmployee onboarding, offboarding, device lifecycle, and access processesPrioritize tasks based on impact and urgencyAdminister and improve support processes, identifying opportunities to streamline, automate, and enable self-serviceUnderstanding of industry-standard security best practices with a specific focus on data integrity and malware protection for workstationsProduce high-quality technical documentation, runbooks, standards, and knowledge-base contentResearch and recommend innovative, automated approaches for system administration tasks that scale with the company's growthUse AI responsibly to improve support while maintaining human oversightSupport our AV/VC platform (Zoom)What We’re Looking ForAt least 5 years of related IT support or service desk experienceExperience with macOS, Windows, iOS, Android, peripherals, business applications, and workplace te

📌 It Support Technician Ii (Barcelona)
🏢 Scopely
📍 Barcelona