At Keywords Studios, we turn our passion for games, technology, and interactive storytelling intoworld-class support for the creators who shape the industry. Since 1998, we've grown into aglobal network of 70+ studios, partnering with the biggest names in gamingacross every stage of development — from early concept to launch and live operations.Our goal is simple: to be thego-to integral platformfor technical and creative services in the video games industry. We help teams stay agile, scale quickly, and focus on building unforgettable player experiences. With deep expertise across our industry-leading service lines and a worldwide team of specialists, we work side by side with our clients as their trusted partner, providing the talent, technology, and reach needed to bring great games to life.Role OverviewTheCustomer Success Managerwill be responsible for driving product adoption and supporting customer retention and growth across a portfolio of mid-market clients. Working in close partnership with Account Managers,



this role focuses on enabling customers to achieve their business objectives through effective use of the Helpshift platform, delivering measurable outcomes through a data-driven and strategic approach. As part of a global organization, the role requires strong cross-functional collaboration across diverse teams and cultures. The ideal candidate brings demonstrated experience supporting mid-size global gaming companies, combining strong business acumen, critical thinking, and a data-informed mindset to deliver consistent value for both customers and Keywords.Key responsibilitiesLeadershipCollaborate directly with the Account Manager (AM) to manage a portfolio of customers and partner on value creation, with the joint goal of driving successful customer renewal and account growthBe the Helpshift product expert from the business user perspective, becoming a trusted, strategic advisor for your customersAdvocate for customer needs cross-departmentally and mana

📌 Customer Success Manager (Madrid)
🏢 Keywords Studios
📍 Madrid