Job SummaryTechnical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.Key Responsibilitiesstablishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needsApplies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.Performs preventative maintenance activities as per documented schedules and standards on power generation products in the fieldEscalates unresolved issues to product specialists / SupervisorCoaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etcCompletes required documentation, such as service worksheets, timesheets, warranty claims,



quality documents via handwritten forms or business system input screens.Completes training in line with skill and business requirementsMaintains service vehicle and tools for cleanliness and proper operationEnsure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisorCommunicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Customer focus - Building strong customer relationships and delivering customer-centric solutions.Develops talent - Developing people to meet both their career goals and the organization’s goals.Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.Manages conflict - Handling conflict situations effectively, with a minimum of noise.Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.Health and Safety Fu

📌 Power Generation Field Service Technician (Madrid)
🏢 Cummins Europe
📍 Madrid