About CarrierCarrier Global Corporation, integral leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.Carrier.Com or follow on Carrier social media at @Carrier.About This RoleOpportunity to take an elevated position to manage enterprise customer relationships. Take a leadership role to deliver value streams using AI & IOT usecases. Deliver outcome based services like reduction of energy and maintenance spend,



improve comfort and drive digital adoption towards facility maintenance.Job DescriptionOwn Customer Success & Satisfaction for identified accountsResponsible for delivering customer success KPIs and program outcomesIncrease adaptation & usage of IOT Platform (Abound PI) & associated digital tools atcustomer’s placeResponsible for delivering planned revenue & upsell in the identified accountsResponsible to conduct weekly/biweekly status update meeting with customersResponsible to conduct Quarterly Business Review and drive the actions of QBR to closureTake up status reporting and generate the program level status for executive reviewsResponsible to successful execution and closure to Pilot ProgramsCreate overall program communication plan, matrix, standards, etc. and ensure necessary communications to program stakeholders at customer organizationIdentify and evaluate risk, developing risk and issue mitigation measures as well as identify change requests to a program fr

📌 Customer Success Manager (Madrid)
🏢 Carrier
📍 Madrid