Support the marina team in delivering a welcoming, friendly and professional experience to all guests and visitors. Help customers with their daily needs and ensure smooth front office operations during the busy season.Welcome customers and visitors to the marinaSupport guests during arrival and departureAnswer customer questions in person, by phone or emailSupport enquiries, mooring sales, invoices and booking administration work.Handle customer requests in a friendly and professional mannerHandle and Support collection processes, by mails or outbound callsAssist with check-in procedures and customer documentationHelp maintain customer information in the systemWork closely with marina teams to ensure excellent customer serviceAssist with general front office and administrative tasksSupport the team in resolving simple customer issuesCore Competencies,



knowledge and Experience:Friendly and positive attitudeCustomer-oriented mindsetTeam player with a “can do” attitudeOrganized and reliableAbility to remain calm during busy periodsEagerness to learn and support the teamExcellent communication xqbhyrx (written and verbal) and presentation skillsMust have professional/technical qualifications:Previous Customer service or hospitality experienceProficiency in MS Office (MS Excel and MS PowerPoint, in particular)Fluency in English – verbal and writtenA second language will be highly appreciatedUniversity degree will be considered a plus#J-18808-Ljbffr

📌 Front Office Representative Seasonal (Madrid)
🏢 D-Marin
📍 Madrid