Software Consulting Engineer - T&D; Configuration Systems and software solutions In PersonBilbao, Vizcaya, SpainFull timeR-63533 Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a versátil, supportive environment where your well-being is prioritized and your potential can thrive. The Role We are seeking an experienced IT Services and Outsourcing professional responsible for ensuring the successful delivery of services, leading the operational relationship with strategic clients, and driving contract profitability and evolution through effective management of teams, operations, and technology transformation. 1. Service Delivery & Operations Responsible for the end-to-end delivery of IT services, ensuring SLA compliance, operational stability, security, risk management, and continuous service improvement. 2. Client Relationship & Business Outcomes Acts as a trusted advisor to the client, understands their business objectives, manages customer satisfaction,



and contributes to account growth by identifying service transformation and expansion opportunities. 3. Leadership & Financial Management Leads multidisciplinary teams, develops talent, coordinates resources, and shares responsibility for contract profitability through cost management, delivery optimization, and account P&L; management. Additional Requirements Must be based in Bilbao or near to Bilbao, with regular presence to support clients across the Basque Country territory. Fluent in Spanish and English. Basque (Euskera) language skills are highly desirable and will be considered a strong advantage. Required Skills and Experience 5+ years of experience leading delivery teams and quality services to customers Sound knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors Experience in leading teams through incident, problem and change management, as well as root cause analysis Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes AIOps hands‑on knowledge, automation and innovation‑oriented mindset Well versed for direct and constant interaction with the customer Sympathetic and empowering delivery resource manager, fostering growth Preferred Skills and Experience Bachelor's #J-18808-Ljbffr

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