At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment
We’re innovators who care deeply about our customers’ success. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Full-time / Remote
What you will do: The Senior Technical Account Manager is a senior commercially oriented technical advisor within the Lighthouse Commercial team. The role combines strong Lighthouse product and integration expertise with commercial judgment and proactive account management. The Senior TAM acts as a trusted technical advisor to customer stakeholders, identifies risks and opportunities before they become issues, and translates technical capabilities into measurable business value.
Partner closely with AEs on account strategy, retention, expansion, and renewal planning.
Provide usage, adoption, ROI, and technical insights to support renewals and commercial conversations.
Tailor engagement based on account value, complexity, health, and commercial opportunity.
Serve as a senior SME across Lighthouse products, integrations, data, and AI capabilities.




Understand BI data structures, market codes, OTB vs. Actuals, and common data-quality issues.
Demonstrate strong knowledge of Connect AI, PMS/OTA connectivity, Rate Insight & Parity, The Hotels Network, Market Insight, and Ernest/Revenue Agent.
Understand APIs, data flows, PMS/channel integrations, and common integration failure points well enough to scope, diagnose, and explain complex scenarios.
Own the customer-facing technical narrative while partnering with Customer Care, Engineering, and Product on underlying resolution.
Develop and share scalable best practices, playbooks, and customer-facing content.
AI-First Account Management
Use Claude, Gemini, and Lighthouse AI tools daily to improve account analysis, preparation, communication, and prioritization.
Identify opportunities to automate repetitive account-management activities and improve portfolio scalability.
Act as a senior bridge between Commercial, Customer Care, Engineering, Product, and customers.
Share technical and commercial best practices with other TAMs and AEs.
About Our Team: You’ll join a general Revenue team of 150+ sales professionals across 24 countries. Our team works across the full Lighthouse product suite, helping hotels, chains, and hospitality groups achieve their commercial goals. Flexible working environment: Work from home or at one of our global offices.
Optional benefits through tax-free payroll deductions for food, transportation and/or nursery.
Wellbeing support: Comprehensive health insurance: High-bar, friendly, creative, and passionate colleagues.
Workshops, frameworks, tools, training, and processes to realize your full potential.
Our commitment to equality is part of our culture.

📌 Technical Senior Account Manager (Barcelona)
🏢 The Hotels Network
📍 Barcelona