We are looking for a VIP Account Manager to take ownership of relationships with our highest-value players. In this role, you will be responsible for building long-term relationships, delivering a highly personalized experience, and driving VIP engagement, retention, and loyalty.
Key Responsibilities
VIP Relationship Management
- Build and maintain strong, long-term relationships with VIP players.
- Act as a trusted point of contact, understanding individual player preferences, expectations, and needs.
- Deliver a consistently high level of personalized service across all player interactions.
Player Engagement & Retention
- Develop and implement personalized engagement strategies to strengthen player loyalty and retention.
- Manage tailored rewards, promotions, and incentives based on individual player profiles and activity.
- Proactively engage with VIP players to maintain strong relationships and encourage continued engagement.
Communication & Support
- Serve as the primary contact for assigned VIP players across channels including Intercom, Discord, email,
and other communication platforms.
- Respond to player requests and concerns promptly and professionally.
- Take ownership of issues through to resolution, coordinating internally where required.
Data & Player Insights
- Monitor player activity, preferences, and performance to identify opportunities for engagement and retention.
- Use player data and behavioral insights to make informed decisions around rewards, promotions, and communication.
- Maintain accurate and up-to-date records of VIP interactions and relevant player information.
Cross-Functional Collaboration
- Work closely with Customer Support, Marketing, Promotions, Payments, and other internal teams to ensure a seamless VIP experience.
- Coordinate exclusive offers, campaigns, and player experiences tailored to VIP segments.
- Share player feedback and insights with relevant teams to help improve products and services.
What We're Looking For
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📌 Vip Account Manager (Madrid)
🏢 Gamdom
📍 Madrid