Responsibilities
- Responsible for the management and Annual Recurring Revenue target (ARR) associated with all contracts and software subscriptions within a portfolio of site-based accounts
- Lead onboarding, adopt, expand and renewal motions using data and workflow information from customer relationship management and data tools
- Translate data and insights into customer value, leading to increased service contracts and software subscriptions
- Collaborate with sales, distributors and business leads to identify new contract opportunities
- Collaborate with sales, customer care and business unit on areas involving pricing, specification and product adaptations to maintain customer satisfaction
Requirements
- Bachelor's degree
- 2 years of experience customer success, renewals (ARR), or inside-sales
- Fluency in French, Spanish and English