As a Head Of Operations, you will lead a team of approx. 40–50 people, covering: Application Support (ITIL-based Service Desk) Customer Onboarding & Go-Live (SaaS implementation) Operational governance & internal processes Your impact will be tangible and strategic: Operational Governance & Performance Define and implement clear operational structure and accountability Monitor and improve SLAs, KPIs and service quality Ensure proper resource allocation and workload planning Shift from reactive support to a predictive, performance-driven model Process Optimization & Scalability Map,



standardize and optimize operational workflows Eliminate inefficiencies and reduce manual effort Implement scalable processes aligned with a SaaS environment Build a strong KPI and reporting culture Automation & AI Enablement Identify opportunities for automation across support and onboarding Promote AI-driven tools (intelligent ticketing, knowledge automation, predictive insights) Define clear metrics to measure impact Support teams in evolving their roles alongside technology Leadership & Change Management Lead experienced team leaders and drive cultural evolution Communicate change clearly and constructively Build engagement around results, ownership and continuous improvement Act as a key bridge between Operations, Product/Engineering, Sales and HR This is a transformation role, focused on results, structure and long-term scalability. #J-18808-Ljbffr

📌 Global Head Of Operations Excellence (Barcelona)
🏢 Bynder
📍 Barcelona