On behalf of one of our pharmaceutical clients at RED, We are looking for an experienced SAP & EDI Service Lead to join a major general pharmaceutical organisation. This is a senior service leadership role for someone who combines strong SAP & EDI expertise with excellent service management, stakeholder management and Agile delivery skills.
Job Role - SAP & EDI Service Lead
Duration - 12 Months + extension
Job Location - Fully Remote
Job responsibilities
Own and coordinate SAP & EDI incidents, service requests, problems and changes
Act as a senior escalation point for complex SAP/EDI issues
Coordinate SAP, EDI, integration and external support teams
Prioritise requests based on business impact and urgency
Ensure requests are followed through from initiation to resolution
Provide clear and regular communication to business stakeholders
Apply Agile/Scrum principles to service management and continuous improvement




Identify opportunities to improve service quality, efficiency and processes
Support SAP/EDI transformation, change and improvement initiatives
Coordinate activities across geographically distributed teams
Drive effective problem resolution and follow-up
Extensive experience working with SAP ,S/4HANA and EDI
Experience as a SAP Service Lead, SAP EDI Lead, SAP Service Manager, SAP Integration Lead or similar
Strong understanding of end-to-end SAP service management
Experience with geographically distributed teams
Practical experience working in an Agile/Scrum environment
Scrum Master certification or strong practical Agile experience
Excellent stakeholder management and communication skills
Previous experience in a pharmaceutical, life sciences or regulated environment
French Language Skills

📌 Sap & Edi Service Lead (Yunclillos)
🏢 Red Global
📍 Yunclillos