TransPerfect´s Sterling Technology team is looking for a multilingualCustomer Services Representativeto deliver exceptional technical and operational support to our global client base. Based in ourBarcelona,you'll be the trusted point of contact for clients across France, Italy, Spain, and other international markets, helping them successfully navigate our Virtual Data Room (VDR) platform throughout every stage of their transaction.This role combinescustomer service, technical support, product guidance, and relationship management, making it ideal for someone who enjoys solving problems, building client relationships, and working in afast-paced Business-To-Business (B2B) technology environment .What you´ll doProvide first-line technical and operational support via phone and email, acting as the primary point of contact to our clientsGuide clients through platform features, workflows and best practicesBuild and maintain trusted relationships by anticipating, understanding and managing clients´ needs effectively, delivering responsive, high-quality serviceSupport the VDR PlatformAssist clients with user management, permissions, document organization, reporting, Q&A and other core VDR functionalitiesDeliver engaging online training sessions to help users maximize the platform´s capabilitiesInvestigate customer issues, troubleshoot effectively, and collaborate with internal technical teams when escalation is requiredDrive Operational ExcellenceMonitor client requests to ensure deliverables are completed accurately with within agreed timelinesWork closely with cross-functional,



multi-regional teams to coordinate successful client outcomesFollow established operational procedures and continuously contribute to delivering a best-in-class client experienceMaintain Accurate RecordsDocument client interactions, support cases, and follow-up actions within internal systemsEnsure job tracking, billing information, and administrative records remain accurate and up-to-dateSupport additional operational initiatives and projects as requiredPerform additional duties as reasonably requestedWhat we are looking forMinimum Bachelor’s Degree or its equivalentNative-level fluency in both French and ItalianAdvanced professional proficiency in English2+ years´ experience in a B2B customer-facing role, such as Customer Support, Client Services, or Technical SupportExcellent communication and relationship-building skillsStrong problem-solving abilities with a proactive, customer-first mindsetHighly motivated team player with strong interpersonal and active listening skillsTeam player with a positive, can-do attitudeConfidence working with technology and the ability to quickly learn new software platformsExceptional attention to detail and commitment to delivering high-quality workExcellent organizational skills with the ability to multitask under pressure to meet strict deadlinesAvailability to work full-time onsite (09:00-18:00 Monday to Friday)



onsite from our Barcelona officeNice to haveExperience in a SaaS, Software or Technology company and/or exposure to Financial Services, Investment Banking, Legal Services, or other highly regulated industriesFamiliarity with VDRs, secure document management, transaction support, or confidential information handlingAs a Customer Services Representative, you'll play an essential role insupporting some of the world’s most important business transactions. Every day, you'll work with international clients, collaborate with experienced colleagues across multiple regions, and develop expertise in asophisticated technology platform usedby leading general organizations.You’ll join acollaborative, supportive teamwhere your ideas are valued, yourprofessional growthis encouraged, and delivering anexceptional client experienceis at the heart of everything we do. If you’re passionate about technology, enjoy helping customers succeed, and thrive in a fast-moving international environment, we’d love to hear from you.Equal Opportunity EmployerTransPerfect and its companies are proud to be equal opportunity employers. We are committed to creating aninclusive workplacewhere all qualified applicants and employees are treated fairly, regardless of race, color, religion, creed, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by applicable law.We believe thatdiverse perspectives strengthen our businessand foster an environment where everyone can thrive.#J-18808-Ljbffr

📌 Customer Service Representative (With Italian & French) (Madrid)
🏢 Transperfect
📍 Madrid