At TGCS, we provide services to retail clients worldwide by developing and delivering a wide variety of custom software solutions such as POS, self-checkout, and mobility solutions. We are looking for a support software developer to work on our ELERA TM Commerce platform, a comprehensive, unified commerce platform that will free retailers to reimagine their business without the constraints of traditional retail IT Systems. Hence, we seek proactive and skilled resources to work in a dynamic, collaborative, and ever-changing environment.This position is for an L3 technical support software engineer who will be the final escalation point responsible for resolving field issues. As part of this role, you will work closely with both L2 and other team members to troubleshoot and resolve production incidents, write functional and design documents, develop application software, analyze vulnerabilities, and oversee service improvement.Strong problem-solving skills and self-drivenExperience mentoring and coaching junior resourcesPerformance-driven mindset and ability to identify and meet KPIsCapable of writing well-designed, testable, and efficient code and troubleshooting/debugging current applications.Can quickly triage and document and provide root cause analysis for customer reported issuesAt least 8 years of professional experience in Software Development.+8 years of Java-based development or support experience, with knowledge in enterprise/ microservices architectures.+8 years developing or supporting modern web applications,



including cloud/web-based content.Desire to work with international customers. L3 support engineers receive requests from customers around the world to perform deeper problem determination analysis and bug fixing.Experience communicating at different technical levels, from the application architects to the end user.English: Fluent (B2 at least)Preferred QualificationsExperience with Agile software developmentFamiliarity with retail concepts and/or retail applicationsExperience developing and supporting distributed applications.Jenkins for CI/CDSystems Engineering: Infrastructure and Linux systems administrationWe offer:Hired directly by Toshiba and 100% under payroll.Benefits of the law (IMSS, INFONAVIT).Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).Minor medical expenses insurance.Savings fund for employees, capped at the limit of the law.Grocery coupons.Pension plan.12 days of vacation plus 6 floating days.EEO:Toshiba General Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.#J-18808-Ljbffr

📌 Sr Software Support Engineer (Madrid)
🏢 Toshiba Global Commerce Solutions - External
📍 Madrid