Area Maintenance Manager - Amazon Maintenance Operation Center, AMOC Area Maintenance ManagerAmazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment the item is delivered – from desktop to doorstep.Across the globe we have more than thousand Fulfillment Centers, thousands of Delivery Stations, tens of thousands of machines, and hundreds of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time.Purpose of jobAmazon is seeking an experienced Base Build Maintenance (BBM) Manager to lead our maintenance operations team within AMOC (Amazon Maintenance Operation Center). This pivotal role will orchestrate maintenance activities across our worldwide portfolio of buildings and cold rooms from our central operations center, focusing on monitoring and predicting performance issues while planning maintenance activities and reacting to customer issues. The successful candidate will drive the BBM business strategy, lead a team of specialists, and drive continuous improvement in our processes.Key job responsibilitiesSupport the development and own the BBM and Refrigeration business strategies, setting a vision, roles and responsibilities, and clear goals for the team.Recruit, build, inspire, and motivate a team of escalation specialists, Refrigeration Specialist’s, schedulers, and junior managers operating across multiple time zones.Implement Amazon people process ensuring development and professional growth for all team membersLead a robust meeting structure including daily stand‑ups, shift handovers, and weekly business reviews to ensure seamless operational coverage, drive team alignment,



and maintain high‑energy performance across all time zonesServe as the main point of escalation for complex mechanical and refrigeration issues, facilitating cross‑functional meetings and making key decisions.Establish and oversee ticket management processes, including SLA compliance monitoring, queue management, and escalation protocolsDrive a culture of continuous improvement initiatives, identifying inefficiencies and implementing standardized solutions across regionsDesign and optimize end‑to‑end digital maintenance systems for remote monitoring of building infrastructure and cold rooms, including standardized workflows, documentation procedures, compliance tracking, and performance metricsCollaborate with category procurement and stakeholders to ensure productive contracts and SLAs are in place with vendorsDevelop and track KPIs specific to remote maintenance operations effectivenessBasic QualificationsExperience with computers, including MS Excel, Word and OfficeWork a adaptable schedule including weekends, nights, and holidaysBachelor's degree or above in Engineering (any domain), Operations, Business Administration, or a related fieldExperience in facilities managementKnowledge of generic mechanical room infrastructure such as chillers, cooler units, and fan controlsExperience leading and managing a teamExperience in stakeholder management and communication managementPreferred QualificationsMaster's degree,



or Six Sigma Black Belt certificationExperience with preventive maintenance procedures, industrial electrical, industrial controls, and industrial electronics & roboticsExperience working with Material Handling Equipment (MHE) integratorsExperience maintaining material handling equipment and integrated systemsExperience in project managementExperience with statistical analysisRefrigeration Trade School certificateProfessional Engineering registration, or experience in facilities management, office management, corporate administrative services, or hospitality managementAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.Amazon.Jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.Jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.#J-18808-Ljbffr

📌 Area Maintenance Manager - Amazon Maintenance Operation Center, Amoc Area Maintenance Manager (Madrid)
🏢 Amazon
📍 Madrid