Hi there!I'm Mélody, and I lead Customer Success at MeetingPackage. I'm looking for a Customer Success Manager fluent in Spanish and English to join our lovely team of 6 (soon to be 8) in Spain.We believe hotel teams deserve technology that works as hard as they do, and we're re-engineering how the world meets to make that happen and turning the platform into real outcomes for every venue team. This is where you come in. As a Customer Success Manager, you'll be our customers' primary point of contact, owning the end-to-end relationship, building trust and helping them hit their targets to drive retention and long-term value.You’ll have the flexibility to work remotely from anywhere in Spain. Read more about our 2025 recap, discover the products we build, and explore our customers.In this role, you will...own a portfolio of hotel and venue customersend to end as their strategic partner .You'llbuild and maintain strong customer relationshipswith our existing customers todrive retention, renewal and long-term account growth. Read more about our customers here.help customers hit their Meetings & Events goals with MeetingPackage.You'll understand their objectives, buildsuccess plansand follow up on the results.spot signals before they become problems.You'll track usage and engagement, catch adoption gaps or churn risks early, and step in with ideas that add value. You won't wait for customers to come to you.grow your accounts.You'll find and closeupsell and expansion opportunities, like new modules, venues and properties. You'll alsodemo new features, build proposals and own your forecast. Learn more about our product updates.run regular, data-driven business reviewswith your champions and decision-makers to cover adoption, performance and ROI,



and align on priorities and our roadmap.make AI part of how you deliver value.You'll use AI daily to prep business reviews, spot account risks and draft follow-ups, and help shape how our Customer Success team works with it.take over smoothly from our Implementation teamafter go-live, so each new customer moves quickly from onboarding to value.collaborate closely with internal teams,e.G. our product and marketing teams, to advocate for customer needs and ensure a seamless customer experience.You'll feel at home if you...have +2 years of relevant experience inCustomer Successor similar roles ideally in Group & Meeting roles in the hotel industry, or in the hospitality tech industry.are detail-orientedwith strong problem-solving skills, focusing on deliveringexceptional customer serviceand drivingcustomer satisfaction .are able tobuild rapport and credibilitywith customersenjoy working in adiverse environmentwhereownership, trust, and collaborationare expected from everyone.are tech-savvyand comfortable using CRM tool),Slack, Gmail, and other relevant platforms.treat AI as part of how you work, not an add-on.Whether it's Claude, Gemini or whatever launched last week, you already use it daily to work faster and smarter, so you can spend more time where it matters most: with your customers.embrace and contributeto our core company values— Transparency, Ownership, Teamwork, Ambition, and Laughter —that guide us dailycommunicate fluently in English and Spanish,



both written and spoken.are based in Spainwith a valid work permit.Why now is a great time to join?We're on the move. With enough capital to fuel our growth, we're committed to finding only the best people to help build a company everyone enjoys working at.You're joining a team, not just a company. Together, we celebrate, brainstorm, and meet twice a year at our company kick-off.The industry is evolving.Hotels and venues have been manually working on bookings for a long time. We're helping our customers – and the industry – to take meeting and event booking online.You're in good care. Our compensation package includes a monthly salary, stock options, and a customer success bonus program. In addition, we offer a versátil working model (remote), support for healthcare, a working-from-home budget, and company events that bring everyone together.About MeetingPackageWe're a software company that lets hotels and event venues sell, operate and manage their Meetings & Events spaces. We integrate with venues' existing property management, sales & catering and back-office systems, and deliver products to every customer-facing channel: Venue & Sales Management Software, an online Booking Engine, and a Meetings & Events-specific Channel Manager.We're a diverse team of 70 professionals from 20+ nationalities. We valuetransparency— communicating with trust and honesty — andownership, an "I'll figure it out" attitude.Teamworkis essential; we learn from and support one another and win as one. Ourambitionpushes us to think big and keep improving. And we never forgetlaughter— we take the work seriously, not ourselves. We come together regularly, most recently at our kick-off in Finland in September 2026.#J-18808-Ljbffr

📌 Customer Success Manager - Spanish & English-Speaking - Hotel Techb Saas (Madrid)
🏢 MeetingPackage
📍 Madrid