About This OpportunityWe're working with a leading foundational AI lab to find experienced heads of support operations who can help train their latest language model on professional document, spreadsheet, and slide deck tasks.About This OpportunityWe're working with a leading foundational AI lab to find experienced heads of support operations who can help train their latest language model on professional document, spreadsheet, and slide deck tasks.We're looking for heads of support operations with 4+ years leading customer success or support operations teams to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: customer health-score dashboards, renewal risk scorecards, quarterly business review decks, escalation runbooks, onboarding and adoption playbooks, and voice-of-customer synthesis briefs.Compensation: $70/hourCommitment: Versátil, 5-20 hours per week (or more if desired)Location: Fully remote, work on your own scheduleStart date: ASAPQualifications4+ years owning customer success or support operations for a B2B SaaS or services organization,



including ownership of health-score models and renewal forecastingProven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trustExpert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detailAbout EthosEthos is a new expert network built by a McKinsey/SoftBank/DeepMind team and backed by world-leading investors like General Catalyst. We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities.Key Requirements4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecastingProven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trustExpert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail#J-18808-Ljbffr

📌 Expert Opportunity - Head Of Support Operations (Santiago de Compostela)
🏢 ETHOS
📍 Santiago de Compostela