A leading general customer-experience (BPO) company is growing its team in Benalmádena, Spain and is hiring for the role of Customer Advisor. You will support customers of an international online bank with accounts, payments, transactions and digital-banking questions. As a Norwegian-speaking specialist you will be the friendly, professional voice of the company for its customers, handling contacts by phone, email and live chat.What you will doHandle incoming customer contacts in Norwegian by phone, email and live chatUnderstand each customer's need and give accurate, complete answers using the right toolsBuild trust through clear, friendly and professional communicationDocument every interaction accurately in the company's systemsContribute to your team's quality,
productivity and customer-satisfaction targetsWhat we are looking forNative or fluent Norwegian (C1+) and good English (B2+), spoken and writtenCustomer-service or banking-oriented profileGood communication and problem-solving skillsComfortable handling financial and customer informationWilling to work on-site at the start (hybrid afterwards)What we offerSalary: €20,400 gross per yearPerformance bonus: up to €180 gross per monthRelocation supportRelocation from abroad is possible for candidates who can start within about two weeks — details at screeningLocation, hours & startLocation: Benalmádena, Spain — on-site for the first 2 months, hybrid afterwardsStart: As soon as possible#J-18808-Ljbffr