Drive Smilics' sustainable growth through the effective adoption of technological solutions, customer retention, and the generation of cross-selling and up-selling opportunities within the B2B environment. This role combines a strong client relationship focus with commercial and technical capabilities, aiming to align customer needs with Smilics’ value proposition.Key responsabilities:- Manage the full client lifecycle from first sale through onboarding, ongoing support, renewal, and loyalty.- Identify growth opportunities within accounts through contract expansion, consultative selling, and cross/up-selling in coordination with the sales team.- Promote advanced product usage and ensure clients derive maximum value from the solution.- Coordinate with support, product, operations, and quality teams to resolve issues impacting client satisfaction.- Keep CRM up to date with key account insights: activity, risks, opportunities, and roadmaps.- Lead client training sessions, product demos, and technical presentations to foster solution adoption.- Prepare client-specific reports,



strategic recommendations, and tailored action plans.- Negotiate and close agreements within internal commercial policies.- Conduct regular client visits to strengthen relationships and ensure satisfaction.- Contribute to the continuous improvement of the customer experience by sharing insights gathered directly from the market.Required qualifications:- 2 to 5 years of experience in a similar role- University degree in Engineering or related field- Experience in industrial or technological environments- Advanced level of Spanish and/or Catalan- Advanced level of English (C1)- Influencing and negotiation skills- Digital literacy and CRM usage- Autonomy, initiative, and collaborative mindset- Commercial reporting and analyticsValuable assets:- Knowledge of the electricity market- Experience in managing key accounts or complex technical sales- Additional European languages#J-18808-Ljbffr

📌 Regional Key Account - Comercial (Terrassa)
🏢 The Yellow Nest Group
📍 Terrassa