BUSINESS PROCESS MANAGER CX | BARCELONA

Are you a CRM professional who enjoys being the bridge between business and IT?

Do you have strong experience with Microsoft Dynamics 365 and want to take ownership of a general CRM ecosystem and shape its future?

We are looking for a Business Process Manager CX to join an international organization in Barcelona.

This is a highly transversal role combining CRM, Business Analysis, Application Management and IT Project Management.

THE ROLE You will take ownership of the Customer Experience application landscape, with Microsoft Dynamics 365 at the centre.

You will work closely with international business teams and affiliates to understand their needs, challenge requirements when needed and translate them into effective CRM solutions.

The role also offers the opportunity to contribute to the next generation of the CRM ecosystem, including future initiatives around BI, Microsoft Fabric and AI.

YOUR RESPONSIBILITIES

Manage and continuously improve the global CRM / CX application landscape

Gather, analyse and translate business requirements into functional solutions and user stories

Work closely with international affiliates and business stakeholders

Manage change requests, process improvements and application enhancements

Act as an IT Stream Lead on CRM implementation and rollout projects

Support CRM migration, integrations, go-live activities and user adoption

Coordinate external vendors and implementation partners

Provide second-level support and ensure effective incident resolution





Contribute to the evolution of the CRM ecosystem and its integration with other business applications

Support future initiatives around reporting, Microsoft Fabric, BI and AI

Train and support business users on new processes and functionalities

YOUR PROFILE

5+ years of relevant experience in Business Analysis, CRM, Business Applications, Product Ownership, Application Management or IT Project Management

Strong hands-on experience with

Microsoft Dynamics 365

Experience working with CRM implementation, development or transformation projects

Strong understanding of business requirements and the ability to translate them into IT solutions

Experience working with international stakeholders, affiliates or business teams

Strong communication and stakeholder management skills

Ability to prioritise requirements, manage incidents and respond with a strong sense of urgency

Strong negotiation and problem-solving skills

Experience with integrations, data migration or external vendors is a strong plus

Experience with Power Platform, BI, Microsoft Fabric or AI is an advantage

Fluent English

WHY JOIN? This is an opportunity to become a key player in the evolution of a global CRM ecosystem.

You will have real ownership and the opportunity to shape the future direction of the platform, working at the intersection of

CRM, business, technology, BI and AI .

You will join a dynamic, hands-on and collaborative team in Barcelona, within an international and stable organization.

Barcelona

Hybrid working model

Interested in taking a global CRM platform to the next level?

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📌 Business Process Manager CX (Barcelona)
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