On behalf of one of our pharmaceutical clients at RED , We are looking for an experienced SAP & EDI Service Lead to join a major general pharmaceutical organisation. This is a senior service leadership role for someone who combines strong SAP & EDI expertise with excellent service management, stakeholder management and Agile delivery skills. Job Role - SAP & EDI Service Lead Duration - 12 Months + extension Job Location - Fully Remote Job responsibilities Own and coordinate SAP & EDI incidents, service requests, problems and changes Act as a senior escalation point for complex SAP/EDI issues Coordinate SAP, EDI, integration and external support teams Prioritise requests based on business impact and urgency Ensure requests are followed through from initiation to resolution Provide clear and regular communication to business stakeholders Apply Agile/Scrum principles to service management and continuous improvement Identify opportunities to improve service quality,



efficiency and processes Support SAP/EDI transformation, change and improvement initiatives Coordinate activities across geographically distributed teams Drive effective problem resolution and follow-up Extensive experience working with SAP ,S/4HANA and EDI Experience as a SAP Service Lead, SAP EDI Lead, SAP Service Manager, SAP Integration Lead or similar Strong understanding of end-to-end SAP service management Experience with geographically distributed teams Practical experience working in an Agile/Scrum environment Scrum Master certification or strong practical Agile experience Excellent stakeholder management and communication skills Previous experience in a pharmaceutical, life sciences or regulated environment French Language Skills

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📌 SAP & EDI Service Lead (Valencia)
🏢 Red Global
📍 Valencia