NCC Operators deliver 24×7×365 frontline operations, performing monitoring, event handling, Tier‑1 troubleshooting, and escalation across UN ICT, network, satellite, cloud, and data‑centre environments. Key Responsibilities * Perform continuous monitoring using UN‑approved tools across: * Network, servers, storage * Satellite & RF infrastructure * Security devices * Public cloud (Azure, AWS) * M365 and application platforms * Handle event management and alarm triage * Perform Tier‑1 troubleshooting following approved SOPs * Escalate incidents to: * Tier‑2 engineering teams * External service providers (as required) * Support incident, critical incident,



and security incident processes * Execute approved low‑level operational activities (e.g. checks, verifications, routine actions) * Maintain accurate incident records in UN‑provided ITSM/CRM tools * Contribute inputs for: * Shift reports * Incident and change reporting * Ensure 15‑minute shift handover overlap with incoming operators Mandatory Skills & Qualifications * Minimum 1 year of relevant NCC / NOC / ICT operations experience * ITIL v3 or ITIL 4 Foundation certification * English proficiency: CEFR B2 or above * Ability to work rotational 24×7 shifts on‑site

📌 Network Specialist (Comunidad Valenciana)
🏢 AARK Tech Solutions
📍 Comunidad Valenciana