Location: Barcelona

Hybrid (3 days in the Office)About the role

We are looking for an IT Support Engineer to join our EMEA IT Support team, based in Barcelona, with a strong focus on supporting the German market.

In this role, you will provide high-quality remote IT support to end users across EMEA, acting as a key contact for incidents, requests, and workplace IT needs.

You will also be involved in hardware lifecycle management, onboarding of new employees, and collaboration with global IT teams to ensure stable and secure IT services.

This is a hands‑on role with visibility, responsibility, and real impact on the daily work of our employees.

Key responsibilities

Provide remote IT support from Barcelona to internal colleagues across EMEA, with primary focus on German‑speaking users

Handle incidents and service requests related to hardware, software, and internal IT infrastructure, ensuring timely resolution

Install, configure, and maintain laptops, desktops, mobile devices, and peripherals according to integral IT standards

Support user onboarding and offboarding, including equipment preparation and basic IT guidance

Work closely with Global IT teams and local stakeholders to resolve issues efficiently

Coordinate with external vendors and service providers when required

Monitor and support IT security measures, including software and antivirus updates

Maintain accurate IT documentation, procedures,



and knowledge base articles

Support asset management, inventory tracking, and hardware lifecycle planning

Act as a reliable IT contact for local management and contribute to reporting activities

Skills & experience

Proven experience in an IT Support / IT Service Desk role within a corporate environment

Strong knowledge of Windows OS, Microsoft 365, Active Directory, and standard workplace IT tools

Experience with ITSM / ticketing tools (Service

Now is a strong plus)Solid understanding of PC hardware, basic networking (TCP/IP), and remote support tools

German language (native or C-level) is mandatory; good English communication skills required

Structured, organised, and able to manage multiple tasks in a fast‑paced environment

Customer‑oriented mindset with strong communication skills

Proactive, reliable, and comfortable working as part of a global IT organisation across time zones

What we offer

Hybrid working model (office and home)International and dynamic work environment in Barcelona

Supportive and collaborative IT team with strong knowledge‑sharing culture

Opportunities for professional development and career growth

Involvement in global IT projects within an international organisationA role with real responsibility and visibility, supporting users across EMEA#J-18808-Ljbffr

📌 2nd Line It Support Engineer (España)
🏢 BVI
📍 España