Volkswagen Group Services Iberia invites an experienced Incident Management Coordinator to lead the Central Incident Board for our new Level 2 IT Operations service supporting TRATON R&D; connected-vehicle products. You will own incident intake, classification, routing, and end-to-end ticket lifecycle in JIRA and ServiceNow, ensuring accurate reporting across brands and time zones.
The role emphasizes coordination over development, requiring strong ITIL, incident management, and cloud awareness
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📌 Remote level 2 incident coordinator - it ops (Madrid)
🏢 VOLKSWAGEN Group
📍 Madrid
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