Company Mission
Payhawk is one AI-powered spend management platform for scaling businesses — corporate cards, expense management, procurement, and accounts payable, unified in one place. We serve finance teams across 32+ countries, cutting month-end close time and reconciling 99.7% of transactions with zero manual touch. AI runs through the platform as core infrastructure, not a bolted-on feature — and we hire the top 1% of talent in every function to keep building it that way.
We're not a family, we're a high-performance team — and that's deliberate. We've already made history as Bulgaria's first unicorn, but the ambition doesn't stop there: if you want to grow fast - own it; do not wait for it.
You will get new customers live on Payhawk and help them get more value from it over time, from onboarding and setup through to adoption and retention.
Lead onboarding for new customers: understand their needs, configure their Payhawk accounts and deliver tailored training.
Build and run a tailored project plan for each customer, so implementation is smooth, on time and in line with SLAs,



while you manage both external and internal stakeholders.
Use product data and insights to find ways to optimise customer setups and use cases, so customers keep getting more value from Payhawk.
Contribute to retention by driving high contract utilisation, product adoption and overall customer satisfaction.
Collect customer feedback on product improvements and feature requests, and share it with the Product teams.
Hand off qualified upsell opportunities you spot with customers to Account Executives.
2+ years as a Customer Success Specialist or Project Manager in a high-growth SaaS environment, or a recent degree in a relevant field.
~ The technical confidence to understand our software in full.
~ Native or near-native German.
~ Recharge properly — 30 days of paid holiday
Stay in the game — a sports card, fully funded, for the gym, classes, or your sport of choice
Commute easily — a monthly

📌 Technical Implementation Consultant (España)
🏢 Payhawk
📍 España