Madrid or Valencia| On-site ¿Tiene su CV preparado? Si es así y confía en que este es el puesto idóneo para usted, asegúrese de enviar su solicitud lo antes posible. Full-time | 38.5 hours/week Temporary contract with potential for permanent employment Catalan + Spanish B2 Join a Banking Customer Service Team Are you fluent in Catalan and have at least B2 Spanish ? Join a professional customer service team supporting customers and non-customers of a major company in the banking sector . You will provide assistance with banking products, services and everyday telephone banking operations, as well as help users navigate the bank's website and mobile app . What you'll do Handle incoming customer and non-customer calls. Provide clear information about banking products, services and procedures. Resolve telephone banking enquiries and operations according to established guidelines. Support customers with website and mobile app navigation . Identify customer needs and provide accurate solutions. Follow established banking procedures and quality standards.
Schedule 38.5 hours per week Depending on the assigned shift: Morning: 08:00-16:00 Afternoon: 15:00-22:00 Late/night: from 20:00 or 22:00 The service operates Monday-Sunday . When you work on weekends, you receive days off during the week. Salary €16,919.84 gross/year base salary + €129.27 gross/month language allowance + €1.92 gross/hour for Sundays worked Salary is based on the Spanish Contact Center collective agreement . Paid Training Before starting the role, you will complete 25 days of paid training : 09:00-15:00 On-site in Madrid or Valencia Training will prepare you for the banking service, procedures and customer interactions. What we're looking for Catalan: fluent/native level. Spanish: B2 or above. Previous customer service or call-center experience is an advantage. Strong communication and active listening skills. Comfortable working with websites, mobile apps and digital tools. Ability to follow procedures an
📌 Banking Customer Service Teleoperator (España)
🏢 Boeva Tech
📍 España
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