Who We Are Looking For As Implementation & Solutions Consultant for Southern Europe, you will own the full implementation lifecycle for our clients in the region while acting as the technical reference for the sales team during pre-sales. You will lead onboarding from kickoff to go-live for new clients and significant upsells, and support technical discovery, solution design, and product demonstrations for prospects. You will balance post-sales delivery and pre-sales support according to regional priorities, representing Crisis24 credibly to clients in French, Spanish, and English.
What You Will Work On Implementation & Client Delivery Lead end-to-end implementations for new clients and significant upsells, from kickoff to go-live




Act as the main point of contact for clients during implementation, setting clear expectations and keeping communication consistent and proactive
Define and manage project plans, milestones and deliverables using Jira, Salesforce and Certinia
Gather requirements, define success criteria and tailor the implementation approach to each client's business objectives and organisation
Share best practices to help clients optimise their use of the platform and realise its full value
Monitor implementation health, anticipate and resolve roadblocks, and ensure a smooth handover to

📌 Client Implementation Specialist I (Madrid)
🏢 Crisis24
📍 Madrid