Experteer Overview
In this role you will own the performance narrative and governance for Marketplace Experience across your region, focusing on turning experience data into measurable financial impact. You will identify drivers of value loss, quantify their financial impact, and drive cross-functional actions with country leaders and HQ teams. You will lead regional performance reviews, escalate systemic issues, and push for structural fixes that improve retention, efficiency, and cost control. This opportunity lets you shape long-term marketplace health while balancing experience protection with efficiency, in a fast-growing, cross-functional environment.
Compensaciones / Incentivos
• Own regional Marketplace Experience KPIs (Experience-Driven Value Loss, Cost-to-Serve/Recover, Retention Gap)
• Identify structural drivers of value loss across Customer, Rider, and Partner journeys and quantify financial impact
• Challenge regional teams on inefficiencies and ensure action plans with measurable outcomes
• Prioritize high-ROI interventions and reallocate focus to biggest experience and cost levers
• Lead regional performance reviews with GMs and senior stakeholders
• Escalate systemic marketplace issues to Global teams and advocate for structural fixes
Responsabilidades
• 5+ years of experience in performance, strategy, operations, or analytical roles
• Strong ability to connect operational metrics to financial impact
• Experience influencing cross-functional stakeholders without direct authority
• Structured problem-solving and strong analytical capabilities
• Excellent communication and stakeholder management skills
• High ownership mindset, hands-on, and bias for measurable impact