As a Head Of Operations, you will lead a team of approx. 40–50 people, covering:Application Support (ITIL-based Service Desk)Customer Onboarding & Go-Live (SaaS implementation)Operational governance & internal processesYour impact will be tangible and strategic:Operational Governance & PerformanceDefine and implement clear operational structure and accountabilityMonitor and improve SLAs, KPIs and service qualityEnsure proper resource allocation and workload planningShift from reactive support to a predictive, performance-driven modelProcess Optimization & ScalabilityMap,



standardize and optimize operational workflowsEliminate inefficiencies and reduce manual effortImplement scalable processes aligned with a SaaS environmentBuild a strong KPI and reporting cultureAutomation & AI EnablementIdentify opportunities for automation across support and onboardingPromote AI-driven tools (intelligent ticketing, knowledge automation, predictive insights)Define clear metrics to measure impactSupport teams in evolving their roles alongside technologyLeadership & Change ManagementLead experienced team leaders and drive cultural evolutionCommunicate change clearly and constructivelyBuild engagement around results, ownership and continuous improvementAct as a key bridge between Operations, Product/Engineering, Sales and HRThis is a transformation role, focused on results, structure and long-term scalability.#J-18808-Ljbffr

📌 Head of operations (Barcelona)
🏢 Henryschein
📍 Barcelona