Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.
Founded in 2015, Perk has grown into a integral company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We provide consultative, administrative, technical and educational support, and recommend ways to optimise each client's experience.
The Senior Implementation Specialist is a change management and consultative expert who owns the onboarding and successful adoption of our Enterprise clients. You ensure new clients are fully prepared to book business travel on Perk: configuring accounts to their requirements, supporting integrations and troubleshooting, and getting users ready through tailored training. You are the in-depth expert on the Perk Travel platform and its configuration options,
and you understand integrations and open APIs well enough to guide clients and their IT teams through marketplace partner and custom‐built setups. Hold consultative conversations to gather client requirements, and answer them with experience and data‐driven best‐practice recommendations.
Own the timeline, rollout plan and account while it is in implementation, preparing and executing onboarding plans with strong project management and directing work across the internal team.
Configure client accounts to their specifications and provide technical support and troubleshooting, including setting up integrations with marketplace partners or custom‐built API solutions.
Plan and deliver tailored training sessions for newly onboarded customers, including executive‐level stakeholders and company‐wide training.
Lead cross‐functional projects, keeping all internal stakeholders aligned on the goal of full customer ramp‐up. Validate con