Henkel operates in chemical manufacturing and manufacturing, with this role focused on customer experience, supply chain, CRM, and process harmonization projects.

- Own end-to-end project management, including design, planning, delivery, cost, and outcome evaluation;

- Apply a customer-centric mindset in stakeholder interactions;

- Align with General SC, Regional SC, GBS+, dX, Functions, and Business Units;

- Collect and analyze customer feedback and market insights through Voice of Customer;

- Oversee CRM system implementation and identify improvement opportunities;

- Contribute recommendations that impact CSX strategy;

- Lead business and IT projects that improve customer experience and process harmonization;

- Support customer service initiatives that drive retention and new business;

- Communicate local action plans and link them to global CSX strategy;

- Identify, evaluate, and implement customer experience improvement projects;

- Design and rollout tools, processes, and initiatives aligned to Global CSX;

- Lead cross-functional and country implementation teams;

- Collaborate with CSX, CoE, GBS+, and Supply Chain teams;

- Drive continuous improvement through innovation and structured project plans;

- Manage performance using KPIs and reporting tools;

- Set objectives,monitor progress, and take corrective actions;

- Plan activitiesto ensure efficiency, continuity, and customer satisfaction;

- Ensure compliance with Henkel standards, SHE, and sustainability requirements.



xhfqzwm
- Bachelor's or Master's degree in Business Administration, International Management, Supply Chain Management, or a related field;

- 3–5 Years of experience in Project Management, PMO, Management Consulting, or cross-functional Supply Chain projects;

- Basic understanding of end-to-end Supply Chain processes, including Customer Service, Logistics, Planning, Sales, and Order Management;

- Strong stakeholder management and communication skills;

- Ability to collaborate across multiple international markets;

- Advanced PowerPoint and Excel skills, including executive presentations, data analysis, and formulas;

- Basic knowledgeof Power BI;

- Hands-on experience using AI tools, such as prompt writing, to improve productivity;

- Proactive, open-minded, and collaborative approach with structured project execution and governance;

- Nice to have: German, French, or Spanish, experience in customer-facing environments, Customer Experience, retail, or B2B business.
- Flexible hours and a hybrid work model;

- Work from anywhere policy for up to 30 days per year;

- Diverse national and international growth opportunities;

- Health and preventive care programs;

- Gender-neutral parental leave for a minimum of 8 weeks;

- Employee Share Plan with voluntary investment and Henkel matching shares;

- Meal allowance for each worked day;

- Health insurance paid by the employer with a tax exemption;

📌 Менеджер Проекта (Barcelona)
🏢 HireHi
📍 Barcelona