Barcelona, Berlin or Hamburg

Si sus habilidades, experiencia y cualificaciones coinciden con las de esta descripción del puesto, no demore su solicitud.
Join our innovative team as a Senior CRM Tech Manager, where you will drive the implementation, maintenance, and optimization of our CRM platform across Rider, Driver and B2B in 9 markets.

As a key member of the CRM team, reporting directly to the Head of CRM, you’ll collaborate across marketing, operations and data functions to ideate and deliver high-quality, data-driven marketing automations and other solutions that enhance customer engagement and support our business growth.

YOUR DAILY ADVENTURES WILL INCLUDE

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- Drive the technical design, implementation, optimization, and scalability of CRM systems.
- Collaborate with marketing, product and engineering teams, ensuring technical CRM solutions align with business goals.
- Develop and maintain our CRM infrastructure, including automating workflows, integrations, and personalization that drive efficiency.
- Ensure data quality, integrity,



and compliance through audits and analysis.
- Troubleshoot CRM performance issues and optimize system functionality.
- Analyze CRM data to generate insights and recommendations.
- Manage technical vendors and maintain system documentation.
- Develop in-app messages and email templates using HTML, CSS, and JavaScript.
- Write SQL and Python scripts for segmentation and ETL processes.

Our MarTech stack
Braze | Tableau | Mixpanel & more

TO BE SUCCESSFUL IN THIS ROLE

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- Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
- Minimum 3+ years of multi-country CRM experience, ideally in ride-hailing, mobility, or food delivery.
- Self-learner with hands‑on experience configuring, customizing and optimizing CRM platforms, particularly Braze and for mobile applications.
- Proficiency in SQL, HTML, CSS, and JavaScript for CRM automation and customization.
- Strong analytical and problem‑solvi

📌 Senior CRM Technology Manager (Barcelona)
🏢 Freenow
📍 Barcelona