Mercier Consultancy Group is a premier international staffing firm, specializing in connecting top-tier talent with world-class opportunities across the European BPO landscape. We pride ourselves on our boutique approach to recruitment, ensuring that every candidate finds a perfect match within our network of prestigious clients offering rewarding careers.
Job Overview
We are currently seeking a motivated professional for a Swedish Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity for individuals looking to advance their career in the Customer Support Services industry while enjoying a fully supported international relocation to a vibrant European capital.
Key Responsibilities
- Deliver exceptional customer service via phone, email, and chat for Swedish-speaking clientele.
- Resolve complex inquiries, ensuring high levels of customer satisfaction within the Customer Support Services sector.
- Maintain accurate records of all customer interactions in the CRM database.
- Collaborate with international team members to optimize service delivery processes.
- Stay updated on product knowledge to provide precise and professional technical or general support.
- Act as a brand ambassador, upholding the highest standards of professional communication in Swedish.
- Contribute to team goals by achieving key performance indicators consistently.
- Native or fluent Swedish (spoken and written).
- Valid EU passport (mandatory).
- Excellent communication skills and a passion for the Customer Support Services industry.
- Ability to relocate to Sofia for this on-site Swedish Speaking Support Specialist position in Bulgaria.
- Strong problem-solving abilities and a customer-centric mindset.
- Basic proficiency in English to collaborate within our multinational environment.
What We Offer
- Competitive Monthly Salary.
- Fully Paid Training to ensure your success in the role.
- Comprehensive Health Insurance package.
- Fully Paid Relocation Package (flight, transfer, hotel).
- Monthly Performance Bonus linked to your productivity and service quality.
- An exciting career path in one of the most sought-after Swedish-speaking jobs in Europe.
- And Much More…
Life in Bulgaria
Bulgaria is a hidden gem that combines a rich, ancient history with a modern, fast-growing economy, making it an adecuado destination for your next career move. As you settle into one of our many jobs in Bulgaria, you will experience a Mediterranean-influenced climate, beautiful mountain landscapes, and a thriving social scene that is both welcoming and affordable.
Choosing to live in Bulgaria offers an unparalleled quality of life, where high-end amenities meet a low cost of living. From the vibrant culture and world-class culinary experiences in Sofia to the ease of our relocation program, we ensure that your transition to starting your Swedish-speaking job in Bulgaria is seamless, exciting, and rewarding.
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📌 Swedish Speaking Support Specialist - Work In Sofia, Bulgaria (España)
🏢 Mercier Consultancy Group
📍 España
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