MET Retail is building a technology-driven energy retail platform, delivering a seamless, AI-assisted customer experience.
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We are seeking a Head of Customer Operations to own ticketing, engagement and claims across Spain at launch, with expansion to France, Germany and Italy.
You will design an omnichannel service model, build and lead the customer operations team, ensure compliance with xqbhyrx regulatory timelines, and drive continuous improvement of the support stack and AI use cases across growth
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📌 Head of Customer Experience & Service Ops (Energy Retail) (Madrid)
🏢 Smartrecruiters
📍 Madrid
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