Our partner is looking for a Integration Manager & Technical Support Specialist based in Spain. This is a hands-on technical support and integration role focused on ensuring merchants are fully configured, technically validated, and ready for successful production launches. Manage API access and system environments, including issuing API keys and ensuring configurations are correctly established for production readiness. - Validate API requests and troubleshoot integration issues using tools such as Postman, identifying configuration or technical problems before merchants go live. - Investigate transaction incidents by analyzing JSON payloads, SQL queries, system logs, and monitoring data to identify root causes and determine appropriate remediation. - Use monitoring and observability tools such as Grafana to trace transaction errors and investigate issues across technical systems. - Support the final technical verification and production readiness process for merchants, ensuring configurations and integrations meet the required standards before launch.



- Requirements: - You have at least 1 year of experience in L2/L3 technical support or a strong track record as a Senior Support Agent or Support Manager, ideally within fintech, crypto, payments, or a related technology environment. - You have hands-on experience working with system logs and monitoring tools and can trace transaction errors to identify their underlying causes. - You understand client-server architecture, REST APIs, and JSON structures and can apply this knowledge to integration troubleshooting. - You have strong analytical and problem-solving skills, with the ability to perform root-cause analysis and develop clear remediation plans under time constraints. - You have exceptional attention to detail and understand the importance of precision when managing technical configurations, access credentials, payment settings, and production environments.

📌 Integration Manager (España)
🏢 Jobgether
📍 España