Beyond powers the business of short-term rentals with a best-in-class Revenue Management System used by thousands of property managers and owners around the world. We’re profitable, growing fast, and building with the latest technologies—including AI—to help our customers unlock more revenue with less effort. Behind our product is a integral team of 180+ Beyonders who bring curiosity, craft, and care to everything we do. We believe people are the most important part of any business, starting with ours.It's with that in mind that Beyond is looking to add a Customer Success Manager to our growing team. Reporting to our Manager of Customer Success SMB, EMEA, you will have the opportunity to be a key asset in developing and executing our strategy. This is an exciting opportunity for someone with a solid grasp of customer success processes who’s looking to take their expertise and build something new You’ll develop & implement new processes, drive the results of the initiative,



and serve as a go-to resource for other team members.Before reading further...Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anywayAs our Customer Success Manager, you’ll be responsible for:Acting as the first point of contact for all SMB clients' journey with BeyondHosting training webinars on revenue management best practices and how to effectively use our tool to increase revenuePerforming regular check-ins with key stakeholders to ensure customer goals are being metProactively managing relationships with accounts tomaintain overall customer healthMonitoring and reporting on the health and risk of accountsSecuring annual subscription renewalsResponding to requests for support in a timely mannerDocumenting learnings to assist troubleshooting efforts of other team membersProactively creating expert customer content (e.G. helpdesk articles, videos, training quizzes) t

📌 Customer Success Manager (Madrid)
🏢 Beyond
📍 Madrid