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Manager of Implementations, High Touch - EMEA

Hi, I'm John and I'm the Head of Professional Services at Ashby. One of my favorite aspects of Ashby is our operating principle of Continuous Improvement. Coupled with our principle of caring deeply about our customers, we often find ourselves wondering 'what is a better way to accomplish this'. That's why I am thrilled to be hiring an EMEA Manager of High Touch Implementations As a leader on our growing Professional Services team (within Ashby's Customer Success organization), you'll have the opportunity to play a key role early in our customers’ journey, ultimately upleveling the overall customer experience.

About this role:

As our Manager of High Touch Implementations in EMEA, you will play a key role in ensuring high-quality experiences for customers beginning their Ashby journey. You will lead an EMEA-based team of Implementation Specialists aligned to our High Touch (mid-market) customers, reporting into our EMEA Manager of Implementations. You will oversee the delivery of segment-aligned implementation experiences,



and will partner cross-functionally to support scoping and planning for prospective customers.

Role requirements:
- Implementation & Project Management: You have extensive experience managing and executing implementation and onboarding projects (defining the work, aligning with stakeholders, communicating the project plan, and ultimately delivering results in accordance with the agreed upon expectations). You keep the team on track to ensure milestones are met. You work effectively in a remote-first setting, with the ability to travel
- Team Leadership: You build and scale high-performing teams, empowering them to achieve outcomes that meet or exceed the high standards set by our team and company.
- Customer Centricity: You are adept at understanding customer needs and tailoring implementations to meet their specific requirements. You build strong customer relationships by maintaining high levels of

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📌 Manager of Implementations, High Touch (España)
🏢 Ashby
📍 España