Hayward is a leading general designer, manufacturer, and marketer of pool equipment and automation systems for the rapidly growing Outdoor Living market. We have a recognized brand, a large installed base of pool equipment, strong customer relationships, and a history of innovation with a focus on energy efficiency and sustainability.After Sales TechnicianJoin Hayward, a Global Leader in Pool TechnologyAt Hayward Industries, we are passionate about enhancing the pool ownership experience through innovation, quality, and customer satisfaction. For more than 50 years, we have been designing and manufacturing cutting-edge residential swimming pool equipment, serving customers in over 60 countries worldwide.To strengthen our European Customer Care team, we are looking for an After Sales Technician to support our French-speaking customers from our offices in El Prat de Llobregat (Barcelona).The RoleAs an After Sales Technician, you will play a key role in delivering an exceptional customer experience by managing warranty claims, technical support requests, product repairs,



and customer inquiries. You will act as a trusted advisor to our customers, helping resolve issues efficiently while identifying opportunities to strengthen customer relationships and promote Hayward's solutions.This position has a direct impact on customer satisfaction, retention, and the continued success of our European business.Reporting to: Customer Care Leader EuropeLocation: El Prat de Llobregat (Barcelona), SpainKey ResponsibilitiesManage warranty claims and after-sales service requests from customers.Provide technical support and guidance regarding Hayward products and solutions.Assist customers in resolving product-related issues and complaints in a professional and timely manner.Maintain regular contact with customers to gather feedback on product quality and service performance.Build strong and lasting relationships with customers to ensure a positive customer experience.Ensure all customer

📌 Aftersales Technician (Barcelona)
🏢 HAYWARD IBÉRICA SLU
📍 Barcelona