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Customer Experience Agent

Location: Valencia, Spain

What We Offer

At Maersk, we put you in the driver's seat of your own career. You’ll be trusted, empowered, and supported to take on new challenges and grow professionally. We offer a dynamic integral career at the heart of world trade, giving you the opportunity to make a meaningful impact on a global scale. With our presence in more than 130 countries, you'll have the opportunity to explore diverse career paths across borders, cultures, and disciplines. Wherever your ambitions lie, Maersk can help you get there. We invest in our people through innovative learning and development programs, competitive benefits, and a culture that celebrates collaboration, performance, and growth.

Key Responsibilities
- Manage and monitor the end-to-end shipment process.
- Coordinate with various stakeholders involved in shipment handling.
- Orchestrate the overall flow of end-to-end shipments.
- Deliver added value to customers by leveraging strong business knowledge and process understanding.
- Resolve queries from shippers, customers,



Key Account Managers, and other stakeholders in a timely and professional manner.
- Maintain a customer-centric approach, proactively preventing errors and minimizing their recurrence.
- Prepare and submit documentation accurately and on time while keeping stakeholders informed of shipment status.
- Support customer retention and identify cross-selling and upselling opportunities.
- Maintain proactive communication, including regular participation in customer conference calls to ensure seamless operations.
- Partner with KCMs and Commercial teams to establish and strengthen customer relationships.
- Comply with customer-specific SOPs and monitor relevant KPIs.

We Are Looking For
- A couple years of experience in logistics, supply chain, project logistics or related fields.
- Fluency in both Spanish and English.
- Excellent communication skills and confidence when coordinating with multiple stakeh

Postúlate en Kit Empleo: kitempleo.es/empleo/8sninm

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