At Eurofragance, we don’t just create fragrances — we create experiences. With passion, excellence and bold entrepreneurial spirit, we’re growing fast and want you to grow with us.Join a general team headquartered in Barcelona, with offices in Dubai, Singapore, Mexico, Turkey, India… and moreHere, your work truly matters — and so do you.What’s your mission?Provide exceptional service and support to the internal Sales Community and to our valued clients by providing timely and accurate assistance, resolving inquiries and building strong relationships to ensure customer satisfaction and enhance the overall experience.Here’s what you’ll be rocking every dayCommercial Back-office role:ORDER TO CASH PROCESSERP: SAP/ProcisUsing SAP for below tasks:Creatingcustomer Proforma Invoice and OrderLaunching technical documentationFollowing up order updates, informing customer& Sales teamMaintain and create customer data baseCustomer payments follow upQuotations upload. Pricing increase campaignCommercial agents,



commission report and trackingCoordinate urgent orders with logistics and planning departmentsFollow-up customer projects, request customer samples and quotationsFragrance codes release requestSupport Key Account ManagersSupport the Key account manager in their day to day requestsQuotation new fragrances with our pricing calculatorLease with the Regulatory department to request documents per customer requirements.Manage and follow customer requests.Register and follow up of customer non-conformitiesWins follow-up drive registrationWhat You Need To Shine In This Role3 years of previous experience in customer service (Preferably coming from the industrial and production sector)Advanced level of EnglishSpanish: desirableResults oriented, able to work autonomously.Customer focused, problem solving and negotiation skillsWhat do we offer you at Eurofragance?Stability and growth in a solid company in full expansion.International environment with a multicultural team and language

📌 Customer Experience European Markets (Madrid)
🏢 Eurofragance SLU
📍 Madrid