Gi Group is recruiting a Customer Service Representative to join Agilent Technologies (end client), in a multicultural and customer-oriented environment. Mandatory: Native/professional Dutch and professional-level English (used daily to communicate with customers and internal teams). What will your mission be? Support Sales representatives and customers, ensuring smooth and accurate processes: order management, invoicing and follow-ups in SAP, acting as the key link between customers and internal teams to deliver an excellent customer experience. Key responsibilities Order processing: create and manage customer orders, ensuring accuracy and on-time delivery. Sales & customer support: provide information, resolve issues and support customers after the sale. Internal coordination: liaise with teams such as Sales, Logistics, Installation, Public Tenders, Credit & Collection, etc. Manage the customer journey: from the initial request to final delivery, following company procedures and policies. Continuous improvement:



suggest ideas to optimize processes and ways of working. Administrative tasks: handle documentation and regular administrative duties in line with established procedures. Conditions Hybrid model: On-site Tuesday to Thursday / Remote Monday and Friday Working hours: 8:00 am – 5:00 pm Salary: €29,000 gross/year Contract type: Temporary contract via Gi Group (ETT) for Agilent Expected start date: 01/07/2026 Estimated duration: 4 months What are we looking for? A motivated, well-organized and detail-oriented profile. Customer-focused with the ability to coordinate with multiple stakeholders. Key requirement: Dutch (native/professional) + English (professional). Previous experience in Customer Service / Back Office / Sales Administration is a plus. Knowledge of SAP (or similar ERP systems) is a plus.

📌 Customer Service Admin (Madrid)
🏢 Agilent Technologies
📍 Madrid