Remitee, a rapidly expanding fintech company specializing in international payments, is seeking an Service Support Analyst to join our team. This role plays a key part in ensuring smooth operations and delivering an excellent service experience to our clients.This is a 100% remote position based in Europe, ideally Spain.Working hours: 3:00 AM to 12:00 PM Argentina time (ART, UTC-3). This is 8:00 to 17:00 in Spain during summer time (CEST) and 7:00 to 16:00 during Winter time (CET).Key Responsibilities- Provide direct support to our clients by managing and resolving assigned cases.- Ensure a high-quality service experience for all customers.- Collaborate with cross-functional teams to guarantee timely and effective case resolution.- Extract, analyze, and manage information from various databases.- Answer operational questions with transactional data (for example, SLA compliance by payer, rejection times, or false completions),



spotting patterns and anomalies along the way.- Identify operational deviations and execute corrective actions.- Analyze available data to improve operational indicators and monitoring dashboards.- Monitor key KPIs and propose new performance metrics for continuous improvement.What we are looking for- Based in Europe (ideally Spain), able to work the schedule described above.- Fluent in Spanish and English (spoken and written).- Strong problem-solving skills.- Ability to work independently and exercise sound judgment with minimal real-time supervision, especially during early-morning hours.- Strong analytical skills and a good eye for detecting patterns in data.- Excellent interpersonal skills and teamwork.- Minimum of 2 year of experience in similar roles. Experience in fintech, payments, or banking operations is a plus.- Knowledge of SQL (mandatory) to extract and analyze transactional data, and Power BI (mandatory).- Experience with ticket management tools (Jira).

📌 Service Support Analyst (Madrid)
🏢 Remitee
📍 Madrid