We are still looking for the very Top Talent…and we would be delighted if you were to join our team!

A continuación se detalla todo lo que necesita saber sobre lo que implica esta oportunidad, así como lo que se espera de los solicitantes.

More in detail, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work , with more than 35,000 employees worldwide and a presence in over 35 countries . We are leaders in digital technology services, delivering large-scale technology solutions to some of the world's most renowned organizations.

What we look for?

We are looking for a Senior Delivery Manager to join our Global Accounts division in Spain , supporting strategic international clients operating in complex, multi-service, and distributed delivery environments.

This role is idóneo for a hands-on delivery leader with strong operational discipline, financial acumen, and the ability to manage large-scale accounts while ensuring operational excellence, financial performance, client satisfaction, and business growth.

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- Take end-to-end responsibility for the operational delivery of projects and services within assigned accounts.

- Ensure commitments, service levels, milestones, and client expectations are consistently achieved.

- Establish and manage governance frameworks, including delivery reviews, operational meetings, action tracking, and escalation management.

- Own financial reporting activities, including forecasting, budgeting, variance analysis, and management reporting.

- Coordinate revenue recognition, billing milestones, purchase orders, timesheets, and invoicing readiness.

- Monitor costs, profitability, and margins, identifying risks and implementing corrective actions.

- Manage resource demand, capacity planning, staffing needs, onboarding, and workforce optimization.

- Ensure compliance with Statements of Work (SOWs), contractual obligations, SLAs,



and change requests.

- Act as the primary operational delivery contact for client stakeholders.

- Drive process compliance, reporting accuracy, and data quality across delivery and corporate systems.

- Identify operational improvements that enhance predictability, efficiency, quality, and profitability.

- Collaborate closely with Finance, HR, Talent Acquisition, Legal, Procurement, and Delivery teams.

- Proactively identify client needs and business opportunities, supporting unsolicited proposals and value-added initiatives.

- Advocate for the use of AI and automation to improve delivery operations, forecasting, reporting, and decision-making.

- Minimum 5 years of experience in IT Services Delivery, Account Operations, Programme Management, Service Management, or similar client-facing delivery roles.

- Proven experience managing the operational performance of complex accounts, portfolios, projects, or managed services.

- Strong background in financial forecasting, budgeting, revenue management, cost control, margin management, and variance analysis.

- Experience coordinating billing processes, revenue recognition, invoicing readiness, purchase orders, and timesheet compliance.

- Solid understanding of delivery governance, resource planning, risk management, escalation management, and change control.

- Experience working with Statements of Work, contracts, service levels, and commercial commitments.

- Experience leading international, distributed, and cross-functional teams.





- Strong analytical skills with the ability to transform operational and financial data into actionable decisions.

- Excellent stakeholder management and client-facing communication skills.

- Advanced knowledge of Microsoft Excel and PowerPoint .

- Professional proficiency in English .

- Availability for occasional travel within Europe, the United States, and India.

- Experience within Financial Services or other highly regulated industries.

- Bachelor's degree in Engineering, Computer Science, Business Administration, Finance, or related disciplines.

- Certifications such as ITIL, PMP, PRINCE2, Scrum , or equivalent.

- Experience managing account P&Ls; and portfolio reporting.

- Experience in service transition programs or multi-vendor delivery environments.

- Proven track record of improving reporting, controls, forecasting, and operational processes through automation and standardization.

What can we offer?

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- 23 days of Annual Leave plus the 24th and 31st of December as discretionary days!

- Numerous benefits (Health Care Plan, Internet Connectivity, Life and Accident Insurances).

- Free access to several training platforms.

- Professional stability and career plans.

- UST also compensates referrals, allowing you to benefit when you recommend professionals.

- The option to choose between 12 or 14 salary payments per year.

- Real Work-Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)

- UST Club Platform discounts and gym access discounts.

At UST , we are committed to equal opportunities throughout our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation, or nationality. xqbhyrx We have a special commitment to Disability & Inclusion and welcome applications from candidates with a disability certificate.

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📌 Senior Delivery Manager (Madrid)
🏢 UST España & Latam
📍 Madrid