Customer Success Manager -T-Cloud- German Speaker (m/f/d) Full-timeT‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one general team, guided by respect, integrity, and a passion for doing better every day.As a "Senior Customer Success Manager" you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.You want: Strategic influence and development of the existing business of the assigned T Cloud Public.



customers in order to increase the value added for the customer and the sales for the T Cloud PublicComprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).Active participation in the respective vertical squad of the T Cloud Public.Avoiding "churn" through proactive analysis and management of T Cloud Public customers.Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.Participation in the planning and forecasting processes.Transferring customer requirements to the T Cloud Public impediment and demand process.Supporting the further development of cloud handling support.Requirements Completed degree in computer science, engineering or comparable training or further education.Top knowledge and experience in

📌 Customer Success Manager (Madrid)
🏢 Smartrecruiters
📍 Madrid